Recently, an Indian consumer filed a legal complaint against Nothing India after receiving poor after-sales service and being cheated by the brand. An X (formerly Twitter) user s1cK xD recently posted all the details about his experience with Nothing India service support in order to take legal action against them.
https://twitter.com/S1ckX81030/status/1735163662133059758?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1735163662133059758%7Ctwgr%5E96b746363d97db940b346c8db5d501f35cf19f10%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Ftechibeereview.com%2Fnothing-phone-2-user-takes-legal-action-against-nothing-india%2F
User’s phone (2) motherboard shut down on October 16 (2 months and 24 days after activation), and he replaced it under warranty on October 23, 2023. After some time, after this service, the fingerprint sensor stopped working. He took it to the same service center (F1 Info Service Solutions), which is a third-party service solution. During re-calibration of the fingerprint sensor, the service center staff declared the newly replaced motherboard dead and asked the user to put in his phone (2) for another motherboard replacement. The user discussed a lot with the service support, after which they somehow gave back his phone with a working motherboard and a still non-working fingerprint sensor and also declared it as ‘defective’. According to the user, they could not locate the problem and then declared the functional fingerprint sensor dead. He completely scratched the device and put a piece of plastic bag inside the rear glass.
The user contacted support regarding the issue and was asked to go to the same service center and get it fixed again, which the user declined. The user also claims that the service center executive blamed him for the workload of its technicians, thus, the user did not want to visit that service center again. Later, the user shared his experience on Discord, and an executive contacted him and asked for a third service and was refused a replacement. The user sought to send his device to the Nothing Exclusive service center in Bengaluru for repair, to which the executive asked him to wait.
But later, they booked an appointment at the same service center (F1 Info Service Solutions) without consulting the user, where the user experience was poor. The user didn’t even realize at first that his device was picked up and sent to the same service where he had a bad experience; Instead, he thought his device had been picked up and sent to Bangalore for service. But later, the user received an SMS from F1 Info Service Solutions to register his ‘defective device’ with them. The user asked to cancel the pick-n-drop but did not receive any response from the service center. The next day, an executive from Bluedart came to collect the mobile phone, which the user canceled at the door.
The user filed a national consumer complaint on November 4 after feeling cheated by the brand. After filing the National Consumer Complaint, the brand will have to respond within 45 days, otherwise legal action can be taken against them. The user has also confirmed that he is going to take legal action on 18th December 2023.
After 55 days of the first complaint nothing was provided to the user a replacement, which the user refused because the brand wanted the user to remove everything he posted about the service experience from all social media platforms and legal Withdraw the complaint also. The user thinks this is a violation of freedom of speech, and the brand wants users not to share their thoughts about the bad experience.
The user also shared a file containing all the details related to this issue and called all the famous Indian tech content creators to talk more about the after-sales service in their YouTube videos. The user demands compensation for all the mental agony and stress suffered by him in the last 2 months to get his smartphone repaired.
